Refund & Custom Order Policy

This is a placeholder refund policy for Raux Paper Studio. Please replace it with your final policy before launch.

Personalised orders

Because every design is made to order with your personal details, we can only offer refunds where a design has not yet been prepared or where there is a fault on our side.

Digital files

Once digital files have been delivered, refunds are not generally available. If there's a problem with your file, contact us and we'll put it right.

Getting help

If something isn't right with your order, email hello@rauxpaperstudio.com and our team will help.